Frequently Asked Questions

1. How do I place an order on ClothyKart?

Placing an order is simple:

• Browse our collection and choose the items you like.
• Select the size, color, and quantity.
• Add the items to your cart and proceed to checkout.
• Enter your shipping and payment details, and confirm your order.
• Once your order is placed, you will receive a confirmation email.

2. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your delivery on our Order Tracking page.

3. How long will it take for my order to be delivered?

• Orders in India, once shipped, are typically delivered in 2-3 business days in metros, and 3-5 business days for the rest of India.
• Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.)

4. How do I exchange my order?

• Please reach out to our help center and provide the required details to raise a ticket, and we’ll help sort things out.
• Once your return request is verified by our support team, a reverse pickup will be initiated from our end. Once the item is picked up, the refund/exchange will be processed.

5. What to do when an order is not delivered?

If your order has not been delivered, check the tracking information provided by ClothyKart. If the tracking information shows that the package has been delivered but you have not received it, check with your neighbors or family members to see if they may have received the package on your behalf. If you are unable to locate the package, contact the ClothyKart support team with the order number to report the issue.

6. What if the product is defective?

All our products pass through quality checks before we dispatch them. In case of any defect, just send us an image of the defective product at contact@clothykart.com and we will replace the defective product.